CUSTOMER MANAGEMENT

Maintaining and updating contact information for all your clients and prospects is just the beginning. Rex tracks how the contact heard about you, when they first contacted you, a complete history of mailings and bookings, as well as a detailed contact profile including relationships to other contacts.

  • Track critical customer information for Prospects, Direct Clients, Corporations and Travel Agents
  • Not only can you capture contact details but you can track preferences, birth date, passport information and more
  • Manage contact profile including 'source, last contact date, sales to date, booking history, call notes and loyalty points earned and redeemed
  • Allow customers to opt in or out of your marketing programs and even receive a trip reminder by email
  • Screen and import contact information and brochure requests from your website or do it over the phone
  • Organize contacts by household to avoid duplicate mailings and simplify household bookings
  • Link contacts to contacts whether they are family members, friends or companies and their staff
  • Avoid duplicate records with the name, address and phone number screening check
  • Provide your Corporate clients or Travel Agents with commissionable or net rates
  • Generate labels for mailing of departure information or for welcoming back travelers from their trip